Refund & Cancellation Policy

1. What you are paying for

A KIAZO subscription is a license to use the KIAZO desktop software on your own computer, billed monthly or annually in U.S. dollars. KIAZO is delivered digitally as a download. No physical goods are shipped.

2. Pre-launch

KIAZO is currently in pre-launch. Joining the waitlist is free, and no one is charged before launch.

3. Cancelling your subscription

You can cancel at any time, without a cancellation fee, through the billing portal linked in your receipts or by emailing support@kiazosoft.com. Cancellation takes effect at the end of your current billing period. You will not be charged again, and your license stays active until that date. Cancelling does not delete anything on your computer. Your records remain on your device.

4. Monthly licenses

Monthly charges are not refundable once the billing month has started, except in the cases listed in section 6 or where required by law. You can cancel at any time to prevent the next monthly charge.

5. Annual licenses

You can request a full refund within 14 days after your first annual purchase or after any annual renewal charge. We email a reminder before each annual renewal. After the 14-day window, the annual charge is not refundable, but you can cancel at any time to prevent the next renewal.

6. Billing errors and duplicate charges

If you were charged in error, charged twice, or charged after you cancelled, we will refund the incorrect charge in full.

7. How to request a refund

Email support@kiazosoft.com from the address on your license. Include the date and amount of the charge. We respond to refund requests within 2 business days.

8. How refunds are issued

Approved refunds go back to the original payment method. Depending on your bank or card issuer, they usually appear within 5 to 10 business days. When a refund is issued, the license for the refunded period ends.

9. Questions about a charge

If you do not recognize a charge or think something is wrong, please contact us before filing a dispute with your bank. In most cases we can resolve it faster directly.

10. Contact