Terms of Service

1. Agreement

These Terms of Service ("Terms") are an agreement between you and KIAZO SOFT LLC, a Missouri limited liability company ("KIAZO", "we", "us"). They govern your use of the KIAZO desktop software (the "Software"), any subscription license you purchase, and the kiazosoft.com website (the "Site"). By joining our waitlist, purchasing a license, or installing or using the Software, you agree to these Terms. If you are accepting on behalf of a business, you confirm that you have authority to bind that business.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to purchase or use the Software. The Software is intended for business and professional use.

3. Pre-launch and waitlist

KIAZO is currently in pre-launch. Joining the waitlist is free, places no obligation on you, and is not a purchase. We will use the email address you provide to send launch news, as described in our Privacy Policy. Plans, prices and features shown on the Site may change before general availability. The prices in effect when you purchase are the prices that apply to you.

4. License

While your subscription is active and paid, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Software on computers you own or control, for your internal business purposes. The Software is licensed, not sold. You may not (a) copy, sell, rent, sublicense or redistribute the Software; (b) reverse engineer, decompile or disassemble it, except where applicable law expressly permits this; (c) remove or bypass license checks or other technical protections; or (d) use the Software to build a competing product.

5. Subscriptions, billing and automatic renewal

• Billing. Licenses are sold as monthly or annual subscriptions, billed in advance in U.S. dollars at the start of each billing period.
• Automatic renewal. Your subscription renews automatically at the end of each period for another period of the same length, and your payment method is charged the then-current price, until you cancel. For annual plans we send a reminder email before each renewal.
• Price changes. We will give you at least 30 days' notice by email before a price change takes effect. The new price applies from your next renewal, and you may cancel before then.
• Payment processing. Payments are processed by our third-party payment processor (Stripe). We do not receive or store your full card number. By purchasing, you authorize us and our processor to charge your payment method for each renewal.
• Taxes. Prices do not include applicable sales or similar taxes, which will be added where required by law.
• Failed payments. If a payment fails and is not resolved, we may suspend your license until payment is made.

6. Cancellation and refunds

You can cancel at any time through the billing portal linked in your receipts or by emailing support@kiazosoft.com. Cancellation stops future charges, and your license stays active until the end of the period you have already paid for. Refunds are handled under our Refund Policy, which is part of these Terms.

7. Your data and professional responsibilities

The Software stores the records you create (such as clients, appointments, reminders and financial entries) locally on your own computer. KIAZO does not host, receive, access or process those records. Because of this, KIAZO does not act as a data processor or as a "business associate" (as defined under HIPAA) for those records.

You are solely responsible for your records. That includes keeping backups, securing your computer, and complying with laws and professional rules that apply to you, including confidentiality, privacy, health-information and record-keeping obligations. The Software is an organizational tool. It does not provide medical, veterinary, dental, legal, tax, accounting or financial advice, and it does not replace your professional judgment.

8. Reminders and communications with your clients

Reminder alerts are shown on your computer. Reminder emails are sent from your own email account. KIAZO does not operate a messaging service and does not send messages to your clients on your behalf. You are responsible for having your clients' permission to contact them and for complying with laws on electronic communications.

9. License verification and updates

The Software connects to our servers from time to time to verify your license and check for updates. These checks send only license and technical information (such as your license key, app version and operating system), never your client records. We may release updates that fix issues or change features.

10. Acceptable use

You may not use the Software or Site for anything unlawful, fraudulent or harmful, to infringe others' rights, or to interfere with the Site or our license systems.

11. Intellectual property

KIAZO and its licensors own all rights in the Software, the Site and the KIAZO name and marks. You own the records you create with the Software. If you send us feedback, we may use it without any obligation to you.

12. Disclaimer of warranties

To the fullest extent permitted by law, the Software and Site are provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any business result, revenue or outcome, and we do not warrant that the Software will be uninterrupted or error-free.

13. Limitation of liability

To the maximum extent permitted by law, KIAZO will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any lost profits, revenue or data, including data lost because backups were not kept. Our total liability for any claim relating to the Software or these Terms is limited to the amount you paid us for the license in the 12 months before the claim arose.

14. Indemnification

You agree to defend and indemnify KIAZO against third-party claims arising from your records, your communications with your clients, or your violation of these Terms or applicable law.

15. Suspension and termination

We may suspend or end your license if you materially breach these Terms or fail to pay. When your license ends, your right to use the Software ends. Your records remain on your computer.

16. Export controls and sanctions

You may not use, purchase or export the Software in violation of U.S. export control or sanctions laws. That includes use in a country or region subject to comprehensive U.S. sanctions, or by a person on a U.S. government restricted-party list, such as the OFAC Specially Designated Nationals List.

17. Governing law and disputes

These Terms are governed by the laws of the State of Missouri, United States, without regard to its conflict-of-laws rules. Before filing a claim, please contact us so we can try to resolve the issue informally within 30 days. Any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Missouri, and both parties consent to their jurisdiction.

18. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page with a new effective date and, for material changes, notify customers by email in advance. If you continue to use the Software after changes take effect, you accept the updated Terms.

19. General

These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and KIAZO about their subject matter. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.

20. Contact

Questions about these Terms? Contact us: